Faculty, Staff, and Student Computer Support
The College of Earth and Energy is using OU IT for all computer support. If you are experiencing difficulties with your computer or are having networking issues either send an e:mail to: needhelp@ou.edu describing your problem or click on the following link: http://webapps.ou.edu/support/. You will then login under the "To Ask A Question" section. This will take you to the incident screen. Fill out and submit the incident report. An IT representative will contact you and help you resolve your problem.
Incidents
Incidents are how requests to the IT department are created and managed. Once you create an incident, the IT staff will interact with you to help resolve your issue to your satisfaction.
To create a new incident
- Click on the "Create New Incident" link
- Fill in the description of your request (you may select from pre-populated requests by pressing the magnifying glass () on the right).
- Press the Submit button
Or ...
- Navigate to the Self-Service / Incidents link
- Press the New button
- Fill in the description of your request (you may select from pre-populated requests by pressing the magnifying glass () on the right).
- Press the Submit button
Status
To check on the status of your incidents, navigate to the Self-Service / Incidents link and select the incident you are interested in by pressing the Incident number link.
Updates
Once you are viewing the incident (see status, above), you can add additional comments and press the submit button to record your comments.
Closure
When an incident has been worked to your satisfaction, you may "close" it by:
- Selecting the incident
- Optionally adding any closing comments
- Press the Close button
Once an incident has been closed, it will no longer appear on your Incident list.
Notification
You may be notified, via email, when your incidents have been opened, updated with new information, or closed. |
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